阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。A work plan is an

第1题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Successful events

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Successful events don't just happen - they're the result of {A. planB、B. planningB、C. planned}. The {A. biggeB、B. bigB、C. large} the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn't mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be.Here are the key issues you need to think about when planning your event.

1.Choose an event people want to come to.You don't want people coming to your event just because they're supporting their church. You want them to come because they want to be there, because the event is so compelling they can't afford to {A. passB、B. forgetB、C. miss} it. {A. whatB、B. weatherB、C. Whether} it's a concert or teaching event, a visiting speaker or a drama production, make sure the content will {A. show toB、B. appeal toB、C. appear to} the people you expect to be there...............

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第2题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Imagine this situa

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Imagine this situationA、you have bought a faulty item from a shop and you take {A. themB、B. itB、C. him} back to complain. You go directly to the shop assistant and tell them your problem. They say they cannot help you, {A. whichB、B. itB、C. that}makes you angrier, to the point perhaps where you start insulting the poor shop assistant. RESULTA、This will do you no {A. commentsB、B. interestsB、C. favours}, like getting any compensation, or even a refund. If you go directly to the first person you see within the organization you are complaining about, you may be wasting your time {A. asB、B. ifB、C. when} they may be powerless to take any action or provide you {A. toB、B. withB、C. for} a solution. So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person, the one who has the authority to make decisions.

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第3题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

An annual report provides __1__ information about an organization.People read annual reports in different ways. Some even __2__ to start at the back and work their way to the beginning. It makes __3__ difference how you read them as long as you get the essential points of the business and its financial condition.However, there is a good way to solve these reports that is __4__ most efficient and most effective. You can’ t possibly go any further in your research __5__ knowing what the company does! How can you insure that you have understood the report? Just ask yourself if you understand what the company does and who its customers are.

（1）__1__

A.useful

B.useless

C.usefulness

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第4题

阅读理解：阅读下面的短文，根据文章内容从A.B.C 三个选项中选出一个最佳选项。

The old saying “practice makes perfect” applies to interviewing too.Conduct practice interviews with a friend or family member, and ask for their feedback. You can also record or videotape your responses __1__ you can review your answers and check your body language. Prepare answers to commonly __2__ interview questions. Doing so will help you analyze your background and qualifications for the position.Also prepare a list of questions you want to ask the interviewer.Remember, you aren' t __3__ trying to get the job - you are also interviewing the employer to assess __4__ this company and the position are a good fit for you. The more you practice, the more self-assured you will feel walking in to the interview. Your answers will feel natural, and interviewers will be impressed by your __5__ .

（1）__1__

A.so

B.when

C.because

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第5题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Successful events don' t just happen - they' re the result of __1__ .The __2__ the event, the bigger the plan. Just because Christian events are usually run by volunteers doesn' t mean you can get away with less planning. The more effort you put in beforehand, the more successful your event will be. Here are the key issues you need to think about when planning your event.

Choose an event people want to come to. You don' t want people coming to your event just because they' re supporting their church. You want them to come because they want to be there, because the event is so compelling they can' t afford to __3__ it. __4__ it' s a concert or teaching event, a visiting speaker or a drama production, make sure the content will __5__ the people you expect to be there……

（1）__1__

A.plan

B.planning

C.planned

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第6题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’ s house, and he brought it back home with him. Mary loved it and immediately tried to play it.After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin.One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’ t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gaveher the violin----she called it the Erio Sound.

（1）Mary’ s father ____.

A.bought the violin from a shop

B.borrowed the violin from a friend

C.got the violin from his aunt

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第7题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Cross training is traini

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Cross training is training an employee to do a different part of the organization's work. Training worker A to do the task that worker B does and training B to do A’s task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.

Cross training can be used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didn’t work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long.

As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don’t decide which employees are ready for a change based on their age or performance.

1. Cross training is training an employee to do a different job in a different company. {T、F}

2. Cross training is beneficial not only for managers but also for employees.{T、F}

3. Cross training can apply to almost any position and almost any industry.{T、F}

4. Not all employees are suitable to be cross trained.{T、F}

5. You can decide which employees to be cross trained according to their age.{T、F}

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第8题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Building a house c

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Building a house costs quite a lot of money.Suppose you plan to build a house.Your first step will be to find a right piece of land.Your choice will depend on many different things.You will probably try to find a sunny place, with pleasant surroundings(环境) near shops and bus stops, not too far from your friends and the place where you work.

Next you will find a good builder, and together with the builder you will work out a plan.The builder will draw the plan.It will show the number of rooms, their position and size, and other parts, which must be noticed, such as windows, doors, and electric outlets.The builder will work out how much money is needed to build your house.He will work out the cost of the wood, bricks, the glass, and everything else that must be used in building the house.Later on, when he starts to build, this estimate(预算)must be corrected and revised(修订).His estimate is based on existing prices, but prices of such things may change, and many other things may happen between the time when he makes the estimate and the time when he builds the house.

When the builder gives his estimate, you may wish to change your plan.(You may also wish to change your builder, if his estimate is too high!)You may find that the house you wanted at first costs too much, or that you can spend a little more and add something to your plan.The builder's estimate depends on the plan, but the final plan depends on the builder's estimate.

1.The best title of this passage would be “

A.Building a House Costs Much Money

B.Estimate Is Important

C.Planning a House

2.The first thing for a person to build a house is

A.to get as much money as possible

B.to find a suitable piece of land

C.to work out a plan

3. The phrase “draw a plan” in this passage means

A.making a picture of a building or a room

B.making a plan

C.working out a plan

4.When the builder starts to build a house, his estimate will have to be corrected and revised because

A.it is wrongly worked out by a workman

B.the future owner of the house thinks the estimate is so high that he cannot afford the building.

C.The prices of building materials and the expenses(费用)of labor may be different from the

original prices and expenses

5.What is the relationship(关系)between the estimate and the plan？

A.The plan depends on the estimate.

B.The plan has nothing to do with the estimate.

C.The estimate and the plan depend on each other.

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第9题

阅读理解：阅读下面的短文，根据文章内容从A.B.C三个选项中选出一个最佳选项。

The houses we live in are very __1__. They keep us from being cold in the winter and hot in the summer. In the winter they keep out of the snow. They also keep out the wind. Even if it is blowing outside, we are nice and warm inside. In the summer houses keep the hot sun from us.When it rains, they keep us from getting wet.Houses are also places __2__ we feel safe. People can’ t get at us or our things. Houses give us a place to be together with our families and friends. Mothers and fathers __3__ their children there. The children play there. The family eat and sleep under the same roof.Houses are different in many ways. They are made of different things.Some houses are made of wood. Some are made of stones. Sometimes more than one thing is used to make a house.Houses come in different __4__. Some houses have only one room. Some houses have more than one room. Big buildings found in cities have a great many rooms. They hold many families. The rooms in which each family lives are called an apartment. Houses are different in the ways they are __5__. Houses in tropic countries can be lightly built. In places where it rains much of the time, houses must keep out the water.take care（ “注意”，“当心”，“留心”）

（1）__1__

A.expensive

B.important

C.huge

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第10题

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。Feedback from your custo

阅读理解：阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.

1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.

2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.

3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.

4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.

5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.

You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.

1. Hotel customers and hotel staff think the same about breakfast.{T、F}

2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.{T、F}

3. It’s not necessary to know about the customers’ needs and preferences. {T、F}

4. Questionnaires are useful in getting feedback from customers.{T、F}

5. Front-line staff have nothing to do with improving customer service.{T、F}

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第11题

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。Questionnaires can

阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

Questionnaires can be a simple way to get to know your audience’s opinions. Though it is easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.

KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE

Keep your questionnaire short and simple. A short and simple questionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:

TEXTA、Choose a font style. that is easy to read, and make sure the font size is large enough for your respondents to read.

PARAGRAPHSA、Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.

WHITE SPACEA、Ensure that there is space between questions and sections and don’t make margins too small.

KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND

Be brief and direct with your questions. Do not use any unnecessary words and phrases. Brief questions that use simple language are easy to read and understand, so the participants won’t find it difficult to fill in the questionnaire.

MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER

You should start your questionnaire with general questions and then move to specific ones. Try to avoid jumping back and forth between general and specific questions.

USE OPEN-ENDED QUESTIONS PROPERLY

Open-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answer and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.

In a word, taking the time to develop a well-designed and participant-friendly questionnaire will give you useful data that can help you make the right decisions.

1. The questionnaire contains following elements except？ {A、B、C}

A. Test.

B. Paragraph.

C. Address

2. In order to keep your questionnaire visually attractive, you should {A、B、C}

A. Choose different font styles in a questionnaire.

B. Write long paragraphs instead of short ones.

C. Leave enough space between questions and sections.

3. You should start your questionnaire with _______ questions and then move to _______ ones. {A、B、C}

A. general, specific

B. specific, general

C. short, long

4. What could be the best title for this passage？ {A、B、C}

A. Designing an Effective Questionnaire.

B. Questionnaire is the best way to collect data from many people.

C. Questionnaire benefits our life.

5. Which of the following statements is NOT correct？ {A、B、C}

A. Questionnaire design skills can be learned in a short time.

B. Open-ended questions cannot provide more detailed information, so you’d better not use too many open-ended questions in one questionnaire.

C. It’s worth taking the time to develop a well-designed and participant-friendly questionnaire.

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